Privacy Policy

Last updated: July 6, 2026

This Privacy Policy explains how CallShield AI (“CallShield,” “we,” “us,” or “our”), operated by Auto Layer Systems, collects, uses, and protects information when you use our website and AI phone answering service (the “Service”). By using the Service, you agree to the practices described here.

1. Information We Collect

  • Account information — your name, email address, business name, and password when you create an account.
  • Business configuration — the greeting, business hours, forwarding numbers, and call-handling rules you set up.
  • Call data — call metadata, recordings, transcripts, and summaries generated when the Service answers calls on your behalf.
  • Payment information — processed securely by our payment provider, Stripe. We do not store your full card details on our servers.
  • Usage data — basic technical information such as browser type, device, and pages visited.

2. How We Use Information

We use the information we collect to provide and operate the Service, answer and route your calls, generate transcripts and summaries, process payments, provide customer support, and improve the product. We do not sell your personal information.

3. Third-Party Services

We rely on trusted third-party providers to run the Service, including Stripe for payments, and infrastructure and AI providers used to answer calls and generate transcripts. These providers process data only as needed to deliver their part of the Service.

4. Data Retention

We retain your account and call data for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time by contacting us.

5. Security

We use industry-standard measures to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data and promptly address any issues.

6. Your Rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal information. To exercise these rights, contact us at the email below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.

8. Contact Us

Questions about this policy? Email us at miles@autolayersystems.com.